Track share of voice
Benchmark your brand against competitors by share of the conversation, with per-brand sentiment, using the Mentioned brands skill or an assistant ask.
Share of voice answers one question for a B2B SaaS project-management tool: of all the brand mentions in a conversation, what slice is yours versus your rivals — and is that slice loved or loathed? buzzabout produces this from the Mentioned brands skill: collect a dataset that spans the category (your brand and your competitors), apply the skill, and you get a share-of-voice bar chart per brand coloured by its dominant sentiment, a brand detail table, and a few notable patterns. There is no "Share of Voice" page or button — it is this skill (or an equivalent ask to the assistant).
Prerequisites
- A collected dataset that actually spans the brands you want to compare. Share of voice is only as fair as the conversation you collected — a dataset built around one brand's keywords will under-count everyone else. Run category- or competitor-level keyword research first. See Competitor research and Create a mention collection.
- A bigger, multi-source dataset gives a fairer comparison. Multi-source research unlocks at Pro and above; on Starter you collect a single platform, which can skew share of voice toward wherever that brand happens to be loudest.
Walkthrough
Collect a dataset that spans the brands
Share of voice compares brands within one dataset, so the dataset has to contain all of them. Run keyword research scoped to the category and your competitor set rather than just your own name — for example a query that names the rival project-management tools and the jobs people use them for, so the conversation captures everyone, not only you.
Use boolean operators to widen the net across the category. The operators are AND, OR, NOT, plus parentheses for grouping and "double quotes" for exact phrases. The default join between two keywords is OR (which broadens reach) — add AND to require co-occurrence and NOT to exclude. Operators are case-insensitive and shown uppercase. For a project-management comparison you might collect with asana trello "monday.com" notion clickup (implicit OR across the set) or "project management" AND (asana OR trello OR notion). Sanity-check the live mention-count estimate before you run.
Open skills
Open the chat or project where you collected the dataset. In the chat composer, click the Open skills book icon to pop the skills picker. The picker shows Favourite skills with a Browse all skills footer.
Browse all skills
Click Browse all skills to open the full library. In the left Skills sidebar, open the Market research category — that is where Mentioned brands lives. You can also type into the search box to find it by name.
Use this skill
Open the Mentioned brands skill to read what it does: it pulls the pre-computed brand-mention field from each post, aggregates reach, volume, dominant sentiment and context per brand, and renders a share-of-voice bar chart. Click Use this skill to attach it to the current chat draft — it appears as an inline chip in the composer. If no chat is open, Use this skill is disabled with the tooltip Open a chat or project to apply this skill.
Add context and send
Attach your category dataset as context in the composer before you send — the skill reads whatever dataset you attach, so the share-of-voice comparison only covers the brands inside it. With the skill chip and the dataset context chip both on the message, send it. The skill does not run on its own; the analysis (and any credit cost) happens only when you send.
If you would rather skip the picker entirely, you can ask the assistant in plain language instead — for example compare share of voice across Asana, Trello and Notion in this dataset, with the same dataset attached as context. The result is the same kind of brand comparison.
Share-of-voice chart
The hero artifact is a horizontal bar chart of the top brands by reach, with each bar coloured by that brand's dominant sentiment — positive, negative, neutral or mixed. This is your share-of-voice view: the longer the bar, the larger the brand's slice of the conversation; the colour tells you whether that slice is friendly. Read your own bar against your competitors' to see who owns the category discussion and at what cost in sentiment.
Brand detail table
Below the chart, the brand detail table gives one row per brand: name, reach (distinct users mentioning it), volume (total mention count across posts), dominant sentiment, a one-to-two-line context note on how the brand is framed, and a representative verbatim quote with a link. Use it to separate reach from volume — a brand can be mentioned a lot by a handful of loud accounts, or a little by many.
Notable patterns
The skill closes with two to four notable patterns worth acting on: a brand punching above its reach (few mentions but strong sentiment), a brand dominating the conversation, a co-mention pattern where two brands almost always come up together in comparison threads, or a sentiment skew. These are the read-outs that turn a chart into a positioning decision — for instance, learning that your tool is co-mentioned with a specific rival whenever people discuss a particular workflow.
Gotchas
- Share of voice is not a page or a button. It is the output of the Mentioned brands skill (or an equivalent ask to the assistant). There is no dedicated Share of Voice screen, roster card or standalone chart to navigate to.
- It only compares brands inside the dataset you attach. If your dataset was built around your own keywords, you will look bigger than you are. Collect a category- or competitor-spanning dataset first so every brand has a fair chance to appear.
- The skill reads a pre-computed field — it does not re-detect brands. Brand detection runs during post-processing across text, audio and visual signals; the skill aggregates that field. If the dataset has very few brand mentions, the skill delivers what is there and notes the small sample.
- Low-signal brands are dropped. Brands with roughly fewer than 3 mentions across fewer than 3 distinct users are filtered out as too noisy — expect a focused top-10-to-15, not a long tail.
- Bigger, multi-source datasets give a fairer comparison. A single-platform Starter collection skews share of voice toward whichever brand is loudest on that one platform. Multi-source research (Pro and above) spreads the comparison across platforms.
- Applying the skill does not run it. Attaching the skill chip only pins it to the draft. The analysis — and any credit cost — happens when you send the message with the dataset attached as context.